Get the app

Help & support

The fastest way to get help is from the app: tap your avatar, then “Help & support”. You can also write to contact@getflowers.app. Answers to the most common questions are below.

Current version · Last updated: October 21, 2026

Contact us

  • In the app: profile (your avatar) → “Help & support”. Choose the topic (account, billing, technical) and describe what happened. Your request is recorded and an acknowledgement appears in your notifications.
  • By email: contact@getflowers.app. Write from your account address and describe what you were doing, what you expected and what happened.
  • Never send us a sign-in code: we will never ask for it.

Response time

We usually reply within 3 business days, in English or French.

I don’t receive my sign-in code

Check the address you entered and your spam folder. The code is valid for 5 minutes; you can request a new one, within a limit of a few sends per minute and per hour for security reasons. If you signed up with Apple or Google, use the same sign-in button.

How does the subscription work?

Flowers has a single paid plan in three durations: €19.99 a month, €49.99 a quarter or €119.99 a year including VAT, with no free trial, purchased in the app and paid through the App Store or Google Play. It renews automatically for the same duration; you can cancel it at any time in your store settings. If you paid but your access is not open, use “Restore purchases” on the subscription screen with the same Apple or Google account. Details are in the subscription terms.

How do I cancel?

You cancel in your store settings, not in Flowers. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. You keep access until the end of the paid period. Refund requests are made to Apple or Google.

Publishing to my networks

Connecting TikTok, Instagram and YouTube and publishing from Flowers are coming in a future version. They will be optional and requested network by network. Each network will have its own status: Flowers will only show “Published” once the network has confirmed, and you will be able to retry a single network if it fails.

Exporting my data

From your profile, open “Your data” and request an export. When the archive is ready, you download it through a private link valid for a few minutes, which you can regenerate for 7 days. After that, it is deleted; you can request a new one at any time.

Deleting my account

Everything is explained on the account deletion page: the steps, what is erased and the 7-day purge period.

Reporting content or a security issue

To report illegal content or abuse, write to contact@getflowers.app stating what it is, where you saw it and why it seems illegal to you. If you have found a security vulnerability, write to the same address with the subject “Security”, a description and the steps to reproduce it. Do not access other users’ data and do not make the vulnerability public before we have been able to fix it; we will acknowledge your message.